EPF says sorry to bedridden cancer patient
23 Dec 2019
KUALA
LUMPUR: The Employees Provident Fund (EPF) has apologised to a member and her
family over an unpleasant experience where a cancer-stricken, bed-ridden woman was
made to show up at its Johor Baru office to withdraw her contribution to the
retirement fund.
“The
EPF is deeply saddened and regrets the incident that went viral on social
media. We apologise to the member and her family for having to go through an uncomfortable
experience.
“EPF
officials had met with the member and her family to understand their real
situation, ” said its corporate relations department in a statement yesterday.
On
Saturday, the patient’s sister, Nur Sheila Abdullah, said she was told that her
sister had to be at the EPF office in person for a thumbprint scan before she
could withdraw the balance from her EPF account.
Despite
explaining that her 56-year-old sister was bedridden and suffering from cancer,
Nur Sheila said the officer insisted that her sister came in person to the
Johor Baru EPF office.
In
her post, Nur Sheila detailed how she had to get an ambulance and stretcher to
send her sister to the EPF office.
The
EPF said it would also use this experience to improve existing processes in
providing a better and compassionate service for all its members.
“We
would like to stress that the EPF takes complaints and feedback from members
about our service seriously to make continuous improvements, ” it said. —
Bernama
...
No comments:
Post a Comment
Note: only a member of this blog may post a comment.